Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible. And when things go wrong, customers often flock to social media to air their grievances; a perfect example is the article I recently co-authored for Forbes Online, with Mark Fidelman.

A blog about customers, their experiences, and how businesses can make sure their customer experiences rock! How to Welcome New Customers. Yes, The Words We Say Do Affect Customers. For New Customers Only? What Makes Great Customer Service? Loyalty, innovation, and the gaming console war. How to Take Care of Existing Customers. Hear me on Mondays as a weekly guest on the Big Biz Show! Feedback for Customers Rock! Where he is ver.

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Saturday, December 02, 2006. We all know that the holiday season brings enormous increases in business for most retail operations. the fact is, however, that even though we may not sell products that are more in demand during this season, the holidays effect us as well. People during the holiday season are more rushed because in addition to all their other jobs, duties, and responsibilities, they have to buy countless presents for friend, family members and co-workers. Why should you do this? Your holida.

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